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- Over 500 Five-Star Reviews
- 3,000+ Projects Completed
- Experienced, Full-Time Professional Painters
- Industry-Leading Warranty On Every Project
- Dustless Sanding To Protect Your Home
- Surface Preparation Always Included
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Frequently Asked Questions
Credentials & Experience
Are you licensed and insured?
Yes
How long have you been painting professionally?
17 years
Can I see references from recent, similar projects?
Yes. We have photos of past and recent completed projects and have a track record of hundreds of reviews since 2009
Scope & Process
What's included in your prep work — do you repair cracks, sand, prime, and caulk?
Depending on the surface, we start by diagnosing the existing condition to understand what was previously applied and how it’s performing.
From there, we recommend a preparation process tailored to the specific product we’ll be using. This typically includes thoroughly cleaning all surfaces, scraping or stripping any loose or failing paint, sanding for proper adhesion, sealing cracks with caulking, testing moisture levels in the wood, and priming all bare or exposed areas before applying the finish coat.
What brands and quality of paint do you use, and why?
We have access to a full range of industry-leading products and work with top manufacturers including Sherwin-Williams, Cloverdale Paint, Benjamin Moore, and Dulux.
Each of these brands offers products suited to different surfaces, conditions, and homeowner goals and each manufacturer has specific products that outperform the others in certain applications. By having access to all of them, we’re able to select the best system for your particular project rather than being limited to just one product line.
This flexibility allows us to consistently deliver the type of finish and durability homeowners are looking for. That said, we often lean toward Sherwin-Williams because of the level of accountability they provide. Due to the volume of paint we purchase, combined with our nearly two decades of working together, they stand behind both the labour and material costs in the event of a valid warranty issue whereas most other manufacturers typically only supply replacement paint.
How do you protect furniture, floors, and trim?
If furniture cannot be moved, it is properly protected using plastic sheeting or drop cloths. Floors are protected with drop cloths, and specific surfaces such as vinyl or composite decks are additionally covered with protective floor paper where required.All of these protection steps are documented and photographed throughout the project to ensure proper accountability and transparency.
Will you personally do the work, or do you use subcontractors?
We use a mix of in-house painters and subcontractors. This is the standard structure for the majority of painting companies in the Vancouver area.
However, our subcontractors have been working with us for a long time and are fully aligned with our standards, delivering consistent quality and results across all crews. Each team has its own strengths, some excel in larger exterior projects, others in detailed interior work, so we are able to assign the right crew to the right type of job.
Because of the strong relationships we’ve built with all our teams, we’re able to maintain a high level of efficiency while consistently delivering high-quality results across every project.
Timeline & Logistics
How long will the project take, and what's your availability?
Depending on the size of your project, exterior painting typically follows a structured timeline. Most projects include one day for washing, followed by about half a day for colour confirmation.
An average home then takes approximately 3 to 4 days to complete, making the overall process roughly one week. This timeline assumes all surfaces are in paintable condition, no additional restoration work is required such as carpentry repairs or wood stripping, and that we have dry weather throughout the project.
Scheduling availability also depends on the time of year and when homeowners decide to move forward.
Because we work with a limited number of crews, making a decision earlier in the spring is always helpful. It allows us to properly plan, schedule, and ensure your project is completed in a timely and organized manner.
What do you need from me before you start?
What we typically need from customers before starting is a clear understanding of which areas they would like painted, as well as their expectations for how long they want those results to last. We also ask that they carefully review the proposal to ensure they are comfortable with the preparation process and the products being used.
Once everything is aligned, we require a signed agreement along with a small deposit to secure scheduling. Most importantly, we need trust in the process and confidence that we can deliver the quality and results they’re looking for.
How many coats are included?
We apply a minimum of two topcoats on all projects. When using a brush and roller, this is achieved through standard application methods. However, when spraying, we are able to apply a higher-build coating that can be equivalent to approximately 3 to 4 brush-and-roll coats in terms of coverage and consistency.
That said, we always follow manufacturer specifications to ensure the correct film thickness is applied. This ensures the coating performs as intended and meets all required durability and warranty standards
Pricing
Is this a fixed price or an estimate that could change?
Our proposals are designed to be very detailed in order to minimize the risk of any cost-plus items. Approximately 98% of our projects are completed on budget from start to finish, unless there are changes to the scope of work that were clearly outlined and agreed upon in the original agreement.
What's not included that might become an add-on cost?
The most common area where additional costs can arise is carpentry replacement, as wood is priced per linear foot and in some cases the exact amount cannot be confirmed until we begin removing existing material. Other potential extras may include any additional items requested by the customer that were not originally included in the original scope of work, as well as any unforeseen issues that may only become visible once work begins.
While we do everything we can to clearly define and anticipate the full scope upfront, we are not able to control new requests, changes, or unforeseen conditions that may come up once the project is underway.
What's the payment schedule?
For deposit requirements, projects under $10,000 require a 10% deposit. For projects over $10,000, a 30% deposit is required.
The remaining balance is only due once the project has been fully completed and signed off.
Warranty & Cleanup
Do you offer a warranty on your work, and what does it cover?
We offer three warranty options: 5-year, 15-year, and 25-year. Not all projects qualify for each warranty, as eligibility depends on the substrate and the specific conditions of the home.
Our warranties are comprehensive and cover paint failure. We also outline homeowner responsibilities, particularly around proper water management and ongoing maintenance of the home.
Beyond just providing a warranty, we take the time to educate our customers on how to protect their home and maintain it properly, helping them maximize the lifespan and performance of their project.
Who handles cleanup, and how do you leave the site at the end of each day?
Our painters and on-site job supervisors conduct ongoing cleanup throughout the day, as well as a thorough end-of-day cleanup. Maintaining a clean job site is very important, as it sets the tone and efficiency for the following day’s work.
Our team is held accountable by completing a daily end-of-day checklist that includes specific cleanup requirements, along with photo documentation to ensure standards are consistently met and properly tracked.